➤ Our general processing time is 5-7 business days.
➤ Every step of our production process is done by hand.
➤ Garment sizing can vary dramatically across different styles. If you have additional questions or concerns, please contact us and we'll be happy to help.
➤ Customer satisfaction is extremely important, so we encourage you to get in touch if you have any concerns. We do our best to reply within 1-2 business days. Feel free to e-mail us: firstname.lastname@example.org
We currently accept payments through BigCartel.com, Paypal and check.
If you wish to pay by check, please make check payable to: eLingual.Net, LLC and mail to 15201 Oxnard St, "I", Van Nuys, CA 91411, USA.
➤ Orders will only be processed once payment is complete, so please factor that in to the overall processing time of your order.
➤Please keep in mind that the postal service is called 'snail mail' for a reason, especially shipping around the holiday can be very unpredictable and upgrades are recommended to ensure faster delivery times. All domestic US packages ship USPS First Class with Delivery Confirmation, and shipping time averages 2-5 business days. If you've purchased a shipping upgrade, your package will ship via USPS Priority Mail, which also includes Delivery Confirmation. Priority shipping time averages around 2-3 business days.
➤ INTERNATIONAL BUYERS (especially EU buyers) - Please take into account that items may be held for additional import/VAT fees, Customs charges, taxes and additional postal fees in your country of residence. These fees are separate from your purchase with us, and it is your responsibility to pay them. Claiming a false value or marking the parcel as a "gift" (even if you're purchasing items for someone else) to avoid these fees is illegal, so please do not ask us to do so. In rare cases a package may get stuck in customs, please be aware that we are not responsible for those delays. You can learn more here: http://www.dutycalculator.com/country-guides/
➤ We ship First Class Airmail. Depending on the destination, international packages can take anywhere from 3-5 weeks to arrive, but the vast majority arrive within 8-15 business days. Unfortunately, we cannot make any ship time guarantees for international deliveries.
*We will gladly ship straight to a giftee as well simply include a personal note as requested.
While packages generally arrive much sooner, please allow 2 weeks for US delivery and up to 4-6 weeks for International delivery before re-sending/refunding for non-delivery.
➤ If you are for ANY reason unhappy with your purchase, or if you require a different size or style, we welcome both returns and exchanges within 10 days of receipt. Buyer is responsible for the shipping costs.
➤ Items must be returned in their *ORIGINAL* condition in order to qualify for a refund.
We will accept refunds for any reason with a $6.00 repackaging fee.